Refund policy


Refund Policy

 

RETURNS POLICY

Caffeine Army® may accept returns of merchandise purchased directly from the website (https://www.caffeinearmy.com) only when all of the following conditions are satisfied:

  • The policy covers the purchase of Caffeine Army® products made by first-time customers of Caffeine Army.

  • The merchandise must be received by Caffeine Army® within 30 days of your purchase; no returns will be accepted after this time period. 

  • You must provide your Order number as received when your order was placed through the Site. 

  • Apparel and Accessories: Apparel and accessories must be unworn, unwashed and in good condition with all original tags and labels attached to the item and in the original packaging 

  • Dietary Supplements and other consumable products: Dietary supplements and other consumable product returns are only accepted if it was purchased through caffeinearmy.com and the product is sealed.

If you need to make a return, please contact us during normal business hours (9am-5.00pm EST) through support@caffeinearmy.com before sending the merchandise back. You will be asked to provide your Order number as received when an order was placed on the Site. Once we determine that your merchandise is eligible for return (see Return Policy), you will be issued a Return Authorization Number and given instructions on how to complete the process.

All reimbursements will be made to the payment method used for the original purchase. Please allow 2 billing cycles for completion of this process.



DAMAGED, LOST OR STOLEN MERCHANDISE

We make every effort to safely secure and ship your order, but understand that, on rare occasion, merchandise can be damaged in transit. If you feel that your order was damaged during delivery, report it immediately and a representative will assist you. We are not responsible for lost or stolen merchandise.